What Your Nanny Needs to Know About Your Family

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A great nanny-family relationship starts with clear communication. Crystal Live-in & Out Nannies shares the essential information every nanny must know from day one for smooth, successful placements.
1. Children's Medical & Allergy Details

Life-saving info:

 Current medications, dosages, administration times. Epi-pen locations, asthma inhalers, epilepsy protocols. Recent illnesses, GP contact, hospital preferences. Food allergies (nuts, dairy, etc.) with reaction history.

2. Daily Routines & Schedules

Predictable days prevent meltdowns: 

Exact wake-up, meals, naps, bedtime. School/nursery pick-up codes, club passwords, emergency contacts. Screen time rules, homework expectations, bath routines.

3. House Rules & Boundaries

No surprises: 

Guest policies, curfew (live-in), wifi passwords, smoking rules. Discipline approach (time-out, positive reinforcement), TV channels allowed, sweet limits. Emergency evacuation plan, fire exits.

4. Parental Work & Emergency Protocols

Who to call: Parents’ work numbers, locations, return times. Backup contacts (grandparents, neighbours). Permissions for doctors, A&E, medications. Photo/video sharing rules.


“Quality childcare in the first 1,000 days builds secure attachments and cognitive foundations that last a lifetime. Invest in the carer, invest in the child.”

Dr. Penelope Lewis, Early Years Education Expert

5. Family Culture & Values

Fit matters:

 Dietary preferences (halal, vegetarian), cultural celebrations, faith practices. Pet rules, tidiness standards, clothing choices. Communication style (daily logs vs WhatsApp).

6. Practical Home Details

Smooth operations: 

Appliance manuals, cleaning products, laundry sort codes. Car seat fitting, parking permits, security codes. Shopping lists, budget cards, online accounts.

Day 1 Handover Checklist

Medical folder + emergency bag packed

Written daily schedule + week overview

House tour + key locations marked

2-hour shadowing period with parents

Welcome pack (snacks, home details)

Parent tip: “Our Crystal nanny knew insulin timings Day 1. Confidence = calm family.” – Surrey mum

Pro nanny prep: Request this info 48 hours before starting. Ask questions. Take notes.

Finding nannies who listen and learn? Partner with Crystal Live-in & Out Nannies for vetted professionals ready to know your family.

Crystal Live-in & Out Nannies blog: Expert childcare advice, nanny wellbeing, parenting tips & family inspiration for UK households. Updated regularly.